Reports

Campaign Overview Report:
Within 10 minutes of sending, the campaign overview report will appear.

Campaign Stats include:
Emails Sent - Total Emails Sent (NB: duplicates will be removed on sending so this number may appear smaller than the scheduled number)
Delivered - Total amount of email recipients who were sent the campaign and it was accepted by the recipient email server.
Bounced - Total number of email recipients who bounced back and did not get their message delivered.
Unsubscribed - Total number of email recipients who clicked on the unsubscribe link.
Complained - Total number of email recipients who clicked on the spam complaint button within their email client.
Dropped - Total number of email addresses that Send HQ could not deliver to on the first attempt (we try multiple times).
Failed - Total number of email addresses that Send HQ could not deliver to (after trying for 24 hours).
Emails Opened - The total number of email recipients who opened the email and enabled image viewing.
Unique Opens - The total number of email recipients who opened the email and enabled image viewing with a maximum of 1 recorded per email address.
Clicks - The total amount of clicks on a link in the email.
Unique Clicks - The total amount of clicks on a link in the email with maximum of 1 recorded per email address.

Suppressions:
Suppressions are a mechanism Send HQ utilises to help ensure the protection of your school's reputation, as well as the reputation of our mail servers. Specifically, this is all about internally preventing delivery to addresses that have been demonstrated as problematic for various reasons.

Since they've been proven to encounter issues with receiving mail from your domain in a way you certainly don't want repeated, we internally block sending to these addresses so they don't harm your ability to keep sending. Without Suppressions to prevent further sending to these particular addresses, your domain would run into AUP violations such as high bounce and complaint rates, severely damaging your email deliverability; exactly what we don't want!